Effective date: 1 JAN 2019
1. PERSONAL INFORMATION COLLECTED
1.1 User Profile
When You create a user profile in the Services and confirm being the holder of a certain number, DOES SOLUTIONS INFOTECH PVT. LTD. will collect the information provided by You. In order to create a user profile, You must register Your first name, last name and phone number. Additional information that may be provided at Your option include, but is not limited to, photo, gender, street address and zip code, country of residence, email address, professional website, Facebook page, Twitter address and a short status message. DOES SOLUTIONS INFOTECH PVT. LTD. may supplement the information provided by You with information from third parties and add it to the information provided by You e.g. demographic information and additional contact information that is publicly available.
1.2 Installation and Use
Some information, including, but not limited to, usage information and other information that may arise from Your interaction with the Services, cannot be used to identify You, whether in combination with other information or otherwise and will not constitute personal information for the purposes of this Policy.
1.3 Third Party Services
1.4 Contact Information
Where the DOES SOLUTIONS INFOTECH PVT. LTD. mobile applications (“DOES SOLUTIONS INFOTECH PVT. LTD. Apps”) are obtained from other sources than Apple App Store or Google Play, You may share the names, numbers, Google ID’s and email addresses contained in Your address book (“Contact Information”) with DOES SOLUTIONS INFOTECH PVT. LTD. by enabling the DOES SOLUTIONS INFOTECH PVT. LTD. Enhanced Search Functionality. Where the DOES SOLUTIONS INFOTECH PVT. LTD. Apps are obtained from Apple App Store or Google Play, we do not share any user Contact Information. In addition to Contact Information, if You choose to activate use of a third party service, such as social networks services, within the Services, DOES SOLUTIONS INFOTECH PVT. LTD. may collect, store and use the list of identifiers associated with said services linked to the Contact Information in order to enhance the results shared with other Users.
Please note that no other contact information other than the phone numbers and thereto attached names, Google ID’s and email addresses will be collected and used from Your address book. Other numbers or information that may be contained in Your address book will be filtered away by our safety algorithms and will therefore not be collected by Does Solutions. Please also note that You can always choose not to share Contact Information with DOES SOLUTIONS INFOTECH PVT. LTD. and if You have shared such information and changed Your mind, You can delist Your number or opt-out to render Your entire Contact Information unavailable for search in the DOES SOLUTIONS INFOTECH PVT. LTD. database.
1.5 Other Information You may provide
You may provide us with various information in connection with Your interaction with our Services. For example, You may through tagging functionality associate a phone number, that is not registered in the DOES SOLUTIONS INFOTECH PVT. LTD. database or belongs to a User, with a business or name and You may report a phone number as spam or some other attribute to be included in spam blocking directories. DOES SOLUTIONS INFOTECH PVT. LTD. may also from time to time offer You the opportunity to provide information on Your experience from using the Services or to participate in contests, surveys or other promotions. DOES SOLUTIONS INFOTECH PVT. LTD. will collect the information You provide in connection therewith, as well as any other information You provide through the Services or when You communicate or interact with us.
2. USE OF PERSONAL INFORMATION
2.1 Provide, improve and personalize our Services
DOES SOLUTIONS INFOTECH PVT. LTD. may use the personal information collected to provide, maintain, improve, analyze and personalize the Services to its Users, partners and third party providers. More specifically, DOES SOLUTIONS INFOTECH PVT. LTD. may use such information to:
- provide smart caller ID, dialer and messaging functionality that, among other features, allow for population of unidentified numbers and other data in call or message logs, display the name associated with a certain number for incoming or outgoing calls and messages or following a manual number search against the DOES SOLUTIONS INFOTECH PVT. LTD. database;
- display the number associated with a certain name following a manual name search against the DOES SOLUTIONS INFOTECH PVT. LTD.database, subject to that name searches will only produce a number linked to the name if the number is available for search in a public database or relates to a User who has made his or her name available for search, provide Your information to the person You reach out to when requesting a contact via the DOES SOLUTIONS INFOTECH PVT. LTD. name search service, in which case Your request will be forwarded to that person via an SMS and he/she may choose whether or not to share the phone number with You at his/her own discretion;
- display information based on connections a User may have in common, directly or indirectly, with other Users via a “social graph” algorithm, display the “who viewed my profile” and “availability” functionalities of the Services;
- send in application push notifications and reminders and deliver messages via the Services, in which case Your messages will be kept for a limited period of time in order to deliver the messages but DOES SOLUTIONS INFOTECH PVT. LTD. will not, unless specifically stated, monitor the content of Your messages;
- maintain User spam lists and build a community based spam blocking directory;
- enable You to use and share Your information in connection with Your registration, login or other use of third party services e.g. payment service providers, online services, social networking sites and other third party API’s; and
- otherwise improve our Services, business and operations.
2.2 Statistical data from the Services
We use aggregated or anonymized personal information for statistical and analytical purposes. We may come to share such data with third parties.
We do not consider personal information to include information that has been made anonymous or aggregated so that it can no longer be used to identify a specific person, whether in combination with other information or otherwise.
2.3 Personalize our advertising and communications
We may use any of the information collected, as set out above, to provide You with location and interest based advertising, marketing messaging, information and services. We may also use the collected information to measure the performance of our advertising and marketing services.
We may contact You for verification purposes or with information pertaining to the Services or special offers, e.g. newsletter e-mails, SMS and similar notifications about Does Solutions’s and our business partners’ products and services. We also use the collected information to respond to you when you contact us.
2.4 Compliance with laws and prevention of fraudulent or illegal activities
We may use the collected information to comply with applicable laws and to enforce our agreements and protect and defend the rights or safety of Does Solutions, its Users or any other person and verify provided User profile information with third party providers and ensure technical service functionality and data accuracy, perform trouble-shooting and prevent or detect fraud, security breaches or illegal activities.
3. SHARING AND DISCLOSURE OF PERSONAL INFORMATION
In addition to the sharing and disclosure of personal information that is included as part of the functionality of the Services as described in section 2 above, DOES SOLUTIONS INFOTECH PVT. LTD. may disclose personal information if we believe such action is necessary to:
- comply with the law, or legal process served on us;
- protect and defend our rights and the enforcement of our agreements; or
- protect the security and safety of Users or members of the public or other aspects of public importance, provided, of course, that such disclosure is lawful.
We may disclose and transfer Your Information to our associated or affiliated organisations or related entities and to any third party who acquires, our business, whether such acquisition is by way of merger, consolidation or purchase of all or a substantial portion of our assets.
4. DELISTING OF CONTACT INFORMATION AND OPT-OUT OF AD TARGETING
If a User chooses to disable the Enhanced Search Functionality, the Contact Information made available by that User is disabled and will thereafter not be available for search in the DOES SOLUTIONS INFOTECH PVT. LTD.database. If any persons do not wish to have their names and phone numbers made available through the Enhanced Search or Name Search functionalities, they can exclude themselves from further queries by notifying DOES SOLUTIONS INFOTECH PVT. LTD. via its website at www.Does Solutions.com or as set forth in the contact details below. You acknowledge and agree that DOES SOLUTIONS INFOTECH PVT. LTD. may keep and process personal information related to such request in order to be able to honor the request.
You can limit or opt-out of the collection and use of Your information for ad targeting by third parties via Your device settings.
5. INFORMATION SECURITY AND TRANSFER OF PERSONAL INFORMATION TO OTHER COUNTRIES
6. ACCESSING AND UPDATING PERSONAL INFORMATION
DOES SOLUTIONS INFOTECH PVT. LTD. may on its own initiative, or at Your request, replenish, rectify or erase any incomplete, inaccurate or outdated personal information retained by DOES SOLUTIONS INFOTECH PVT. LTD. in connection with the operation of the Services. When required by applicable law, You have the right to know what personal information is stored about You and to have any such information corrected or deleted on Your request. See contact details below.
7. RESPONSIBLE ORGANIZATION FOR THE DATE COLLECTION
All the App Services are currently provided and regulated by ADJ Utility Apps Private Limited and therefore ADJ Utility Apps Private Limited is responsible for the collection, storage and processing of personal information of the Users.
8. PURPOSE OF DATA PROCESSING
For example, we use your information where we need the Personal Information to perform the contract with you (for example, to provide the Platform or our services to you) so as to:
8.1. Register you on our Platform
8.2. Provide you with customer or technical support including addressing support queries related to, but not limited to, payment processing, or to diagnose any problems with our servers etc.
8.3. Send you transactional emails/SMS or to provide you with information, direct marketing, online and offline advertising and other materials regarding products, services and other offers from time to time in connection with the Khatabook Service or its parent, subsidiary and affiliated companies ("Platform Entities") and its joint ventures.
8.4. Determine your geographic location, to provide you localized content including advertisements, personalized recommendations, allow you to continue watching/using previous content at another time, and to determine your Internet service provider to troubleshoot a technical issue, and help us quickly and efficiently respond to inquiries and requests;
8.5. To provide you with a personalised service and experience; we do this by linking some or all of your Personal Information such as transactions done with Khatabook with your activity on our Platform across all your devices and associating and storing this information with a unique platform generated identifier that is generated for each user (guest as well as registered user). When a guest user subsequently registers and creates an account, the information and data relating to such user's past activities gets added to and associated to the registered account.
8.6. In other contexts, if the processing of your Personal Information is subject to the EU General Data Protection Regulation, we use your Personal Information where the processing is in our legitimate interests and not overridden by your fundamental rights and freedoms (for example, our direct marketing activities in accordance with your preferences) such as to:Display or target advertisements on the Platform based on your registration or profile information, location and/or your activity on the Platform across all your streaming devices (including inferred information through usage and log data) which is associated with your device advertising identifier (IDFA, GAID etc) – this is typically referred to as 'interest-based advertising'. We also display contextual advertisements on the Platform but these are not targeted to any particular user and does not make use of any information that personally identifies you or precisely locates you (contextual advertising is advertising which we target based on the content being viewed, for example if you are watching a particular sporting event we may serve adverts of companies or products related to that particular sport or the age-group most likely to be watching).
8.7. Research, analyze and understand our audience and what content and advertising they may view, watch or otherwise engage with, in order to improve our service (including our user interface experiences and security features); evaluate your eligibility for certain types of offers, products or services and market such products or services to you; to perform analytics and conduct customer research, including general market research or surveying our customers' needs and opinions on specific issues, generating sales and traffic patterns, and to analyze advertising effectiveness, both on an anonymous basis (e.g., by aggregating data) or on an individual basis (if legally permissible), in combination with other information collected from tracking technologies and aggregate it with information collected from other Users using our Platform, to attempt to provide you with the Services and a better experience on the Platform. For example, one of the ways we use this information is to count the number of times an advert or other content is viewed because this might be the metric by which our advertisers pay us. This information is compiled and analyzed on an aggregated basis.
8.8. Allow you to participate in interactive features such as Game play events on the Platform, providing you with relevant gameplay experience, determine and declaring winners and providing you with prizes.
8.9. Analyse and measure how effective our advertising is by determining which media sources should be paid for delivering a desired action e.g. users who install our application or subscribe (also known as 'attribution'), so that we pay for demonstrated value and don't overspend.
We will use your Personal Information with your explicit consent as follows:
When you agree to share your precise location based on GPS data, we will combine this information with other information that you provide to us on the Khatabook Service to provide personalised content and advertisements with better accuracy basis your geographic location e.g. you may see more regional content recommendations or advertisements for local establishments, when you share your precise location based on GPS data;
9. INFORMATION SECURITY
We take appropriate security measures to protect against unauthorized access to or alteration, disclosure or destruction of data including accidental or intentional manipulation, loss from access by unauthorised parties. These include internal reviews of our data collection, storage and processing practices and security measures, including appropriate encryption and physical security measures to guard against unauthorized access to systems where we store personal data. All Information gathered on the Applicatios is securely stored within the controlled database. Access to the servers is password-protected and is strictly limited.
Our security measures are regularly reviewed and updated to reflect technological developments. Regardless of where your personal information is transferred or stored, we take all steps reasonably necessary to ensure that personal information is kept secure, however, please understand that no transmission of data over the internet or any other public network can be guaranteed to be 100% (one hundred percent) secure.
We seek to ensure compliance with the requirements of the applicable data protection laws to ensure the protection and preservation of the User’s privacy and personal Information. We have physical, electronic, and procedural safeguards that comply with the laws prevalent in specific jurisdiction to protect User’s Personal Information. By accepting the terms of this Policy, you agree that the standards and practices being implemented by us, are reasonable and sufficient for the protection of your personal information.
We will contact you regarding any breach of the security, confidentiality, or integrity of your unencrypted electronically stored Personal Information to you via email or any other feasible manner in the most expedient time possible and without unreasonable delay, insofar as consistent with the legitimate needs of law enforcement and will undertake all measures necessary to determine the scope of the breach and restore the reasonable integrity of the data system.
10. INFORMATION STORAGE AND BACKUP
From time to time, we take backup of your data on Applications on our cloud database. This is done for the purpose of enabling Users to get their data back in case their phone's data becomes unusable, or phone gets lost, or the User moves to a new phone device. We also use this backup to provide useful insights and information related to their spends such as weekly spends in a month, insights related to spend behaviour, etc., and to provide information related to User spends, patterns and User data in the form of aggregated and anonymized statistics on data such as User spends by category, date, time, bank balances, etc.
We shall keep User’s Information in our records till the period of time where we can potentially offer the App Services to the Users. After such period of time where App Services are no more relevant to a User, we remove all the Information pertaining to a particular User from our records.
Services are not intended for or designed to attract anyone under the relevant age of consent to enter into binding legal contracts under the laws of their respective jurisdictions. DOES SOLUTIONS INFOTECH PVT. LTD. does not intentionally or knowingly collect personal information through the Services from anyone under that age. We encourage parents and guardians to be involved in the online activities of their children to ensure that no personal information is collected from a child without their consent.
15. AUTO CALL RECORD
App will not be able to record your Wi-FI,VOIP,SIP OR any internet calls. App will be able to record only call which user makes from Particular App Contact List with user's permissions. All You call recordings are saved in your device and on the Cloud server database So in Case you Change your Phone OR You Formatted/Delete Application will be able to recover your old call recordings.
You can also send Your enquiries (including in relation to any grievances to our Grievances Officer) via email to email@example.com.
In case any personal information is shared by you with us, which is not requested by us during registration, (whether mandatorily or optionally), we will not be liable for any information security breach or disclosure in relation to such information. If you have any questions regarding this Policy or the protection of your personal information, please contact our data protection officer/grievance officer.